At Purple Korean Garden, we believe that the journey of your home decor should begin with a smooth and pleasant delivery experience. From the moment you place your order to the arrival of your beautifully packed items, we take care to ensure your expectations are met with grace and reliability.

Processing Times

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. During holiday seasons or promotional events, processing times may be slightly extended. You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Options

We offer standard and express shipping options depending on your location and the size of your order. All orders are shipped using reputable logistics providers who handle each package with care and efficiency.

Estimated delivery times are as follows:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days (if available in your region)

Please note that delivery times are approximate and may be affected by external factors such as weather delays, customs clearance, or carrier disruptions.

Shipping Costs

Shipping fees are calculated at checkout based on the weight, size, and destination of your order. All applicable shipping charges will be clearly shown before final payment confirmation.

Occasionally, we offer free shipping on specific promotions or minimum order values — such campaigns will be clearly displayed on our homepage or product pages.

Eco-Friendly Packaging

We are committed to reducing our environmental footprint. Our packaging is designed to be minimal yet protective, with recyclable materials and simple aesthetics. We encourage you to reuse or recycle packaging materials whenever possible.

Tracking Your Order

Once your order is dispatched, you will receive an email with a tracking number and link. You can use this to follow your package’s journey to your doorstep.

If you do not receive your tracking email within a few days of ordering, please check your spam folder or contact us at [email protected] for assistance.

Shipping Delays & Exceptions

While we work hard to ship all orders on time, some delays may occur due to unexpected external conditions. We will do our best to keep you informed if your order is affected.

If your package appears to be significantly delayed or lost in transit, please contact us so we can investigate and resolve the issue promptly.

Incorrect Shipping Information

Please ensure your shipping information is accurate at the time of purchase. Orders returned due to incorrect address or delivery failure may be subject to additional shipping charges for reshipment.

We thank you for your understanding and support as we deliver thoughtful home decor directly to your door.